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FAQ

by Brandon Yano

Before You Go:

If you’re interested in attending a tour, but aren’t quite ready to commit, join our no-obligation trip list. You’re assured a spot on the tour if you decide to go…and you begin to receive our trip information emails.

There is truly no obligation. There are no deposits. If you find you cannot go on the tour, no worries. The list simply allows us to plan better and assures you a place on the tour.

For most tours, we’ll ask for a game ticket prepayment around six months before the trip. This prepayment is a credit towards your final trip payment (not an additional charge) and serves to reserve your place on the tour. Typically, the bulk of the tour payment is not due until about 45 days before departure.

Our refund policy is the best in the business. If you cancel after payment is completed, you’ll receive a full refund of your trip payment (less anything that isn’t transferrable) if your space can be filled from a waiting list.

If your space cannot be filled from a waiting list, you’ll receive a 75% refund of the amount paid, less the cost of any game tickets we are not able to resell on your behalf and/or any already paid for services or items, such as your hotel rooms – for which we may not be able to get a refund.

Interested in spending more time in Japan? We are happy to help! Many of our guests arrive a day or two early to acclimate to the time change and get their bearings. However, we do recommend doing most of your personal travel after our tour because we take pride in teaching our guests how to get around on their own, and that will make your personal travel more enjoyable.

HOTEL: If you wish to stay at any of our tour hotels, we can make those arrangements and include such on your trip invoice.

If you plan to travel beyond our tour hotels, we recommend our Japan travel agent to obtain out-of-tour hotels and travel. Contact Katsumi Mamiya at 425-373-5626 for a no-obligation quote and information. He is available from 9 to 5 Pacific Time. His email is: k_mans@msn.com.

TICKETS: Sometimes guests have friends in Japan they would like to have join them at one of our games. Let us know and we will include any extra tickets in your trip invoice.

Should you want tickets to games or events outside the tour, we will direct you to our ticket maestro Michael Westbay at JapanBallTickets.com, who, for a modest service fee, will take care of your out-of-tour ticket needs.

RAIL TRAVEL: For most Japan tours, we provide you with a 7, 14, or 21-day Japan Rail Pass, depending on your chosen tour. If you desire a rail pass before or after your tour, let us know so we can help you get the best rail travel value.

As part of the tour, you will receive a wealth of pre-departure information to thoroughly prepare you for your visit and the people you will meet.

You will receive a variety of email newsletters full of trip info, in addition to maps, tour activity pages, luggage tags, and more. Plus, we are always available to answer questions. We invite you to Contact Us with any questions you may have.

Planning Your Trip:

Tokyo Narita Airport (NRT) is the main Japan airport used by the great majority of visitors.

However, the other, smaller, Tokyo airport, Haneda (HND) is hosting a growing number of international flights, so you will want to use both Narita and Haneda airports when considering your air travel.

We encourage you to investigate the services of our Japan travel agent who strives to get the most cost-efficient fare. Contact Katsumi Mamiya of K-Man’s Travel Expert at 425-373-5626 for a no-obligation quote and information. He is available from 9 to 5 Pacific Time at his office at 1370 116th Ave NE, Ste 201, Bellevue WA 98004. His email is: k_mans@msn.com.

Don’t be concerned about getting in touch with Katsumi and then not using his services. He’s no-pressure and he’ll be the first to tell you if you can do better somewhere else.

If you buy airfare and can’t go, the airlines will often give you a credit on that ticket for at least a year. If you get the ticket with your air miles, the miles simply go back into your account – often with little, if any, penalty.

We provide detailed instructions that take you through the airport and on to the hotel, and then from the hotel to the airport at the conclusion of your trip.

At Narita Airport your transfer consists of a high-speed train that you board in your airport terminal and take into Tokyo. From there it is a short taxi ride to your hotel. Your arrival instructions include a directional card written in Japanese for the taxi driver.

At Haneda Airport your transfer consists of a short monorail ride that takes you into Tokyo where you take a taxi to the hotel.

Budget about $40 each way. It can be less since, we are sometimes able to use your rail pass to offset some of the transfer costs, depending on the date of the transfer. We take care of that calculation during the trip planning.

Most private health insurance is not place specific, meaning it will cover you anywhere, including Japan, which has modern health care services.

Unfortunately, most such private health insurance will require you to pay on your own by credit card or cash for such medical services and then be reimbursed by your insurance company upon your return home. Check with your health insurance provider.

Medicare and other similar public insurance has extremely limited coverage, if any, for health care services outside the U.S.

Some guests avoid any guesswork by purchasing health insurance for travelers. An insurance agent or travel agent can give you more information about buying such insurance. Travel insurance does not always include health insurance, so be sure that is included in your purchase.

You generally can buy a plan for a limited period of time or keep a policy in force year-round if you travel frequently.

Katsumi Mamiya, our US-based travel agent can assist. His email is: k_mans@msn.com.

For citizens of most countries, including the U.S., the U.K., Canada and Australia, a valid passport is all that is required for entry into Japan. No visa is needed. Please be sure your passport is valid for six months after your return date.

Prior to departure we will be sending you a voucher for your Japan Rail Pass. You will exchange that voucher in Japan for the actual rail pass. Depending on your choice of trips with us, you will get either a 7, 14, or 21-day rail pass.

Very Important! Use a rolling suitcase.

Ideally, it should fit into the overhead luggage compartment of an airplane. You can accompany that with a small backpack. Previous guests have found themselves able to easily work with this luggage arrangement.

With a rolling suitcase and backpack, you can breeze through train stations and on and off trains with ease. Rolling luggage that can fit in an overhead also makes travel on the train much easier. Because there are no luggage cars, luggage in Japan has to accompany you in the seating cars. The seating cars resemble a much roomier version of a commercial airliner with ample overhead luggage racks.

If you can fit your luggage in the overhead on your flight over, you also eliminate the risk of your airline losing anything. By their own admission, airlines are not stellar at getting bags to the right place at the right time.

Having said all that, you can bring a larger rolling bag if you like, it’s just more of a hassle, and you don’t get all the benefits mentioned above when using a larger size.

Japanese currency is the yen.

Credit cards are accepted in Japan, though cash is king for meals, small purchases, and at the ballpark.

Guests tend to budget $70 or so per day for meals, small souvenirs, etc. Keep in mind that having a few beers or the like at the ballpark can mount up. I personally budget $100 per day.

We recommend you use the ATM at your Tokyo airport and/or exchange your cash or travelers checks at the airport upon arrival. Get more cash than you think you’ll need.

ATMs are becoming more prevalent and you’ll be able to find them along the way, particularly at convenience stores, most notably 7-11s.

While You're There:

Electrical devices made for use in North America have no trouble with the Japanese electrical system…as long as you can plug them in.

Japanese wall outlets are for two-pronged plugs, with both prongs being the same size.

Some of our two prong plugs have one prong that is slightly larger and some have three prongs, with one of the prongs being round. Neither will fit in a Japanese outlet.

Fortunately, you can bring your own plug adapter to make this a non-issue. These adapters simply turn your three-prong or your two-prong plug with one prong larger than the other into a straight two-prong plug of the same size prong suitable for Japan.

If you pay more than a few dollars for one of these adaptors you are paying too much or are purchasing something more expensive like a transformer, something you don’t need.

And, by the way, all hotels supply hair dryers and the like.

For more info visit:

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It is easy to keep in touch. Most cell phones work in Japan. Call your provider to get the roaming voice plan and, if you need it, a data plan for Japan. Those plans, however, tend to be very expensive compared to what you are used to paying.

You can easily rent a phone or SIM card and have it waiting for you at the airport or hotel upon arrival if immediate communication is important, but that may only be useful if you will be making a lot of in-Japan calls.

For us, we simply direct-dial from our hotel rooms to home since the rates are so inexpensive. Believe it or not we find the hotel phone rates to be the cheapest…and pose the least hassle.

Even more cost-effective is using the wireless capability of your cell phone to make calls. Download any one of the VOIP apps (voice over internet protocol) such as Skype, WhatsApp, Viber, etc. If you have an iPhone, you can use iMessage, FaceTime, and FaceTime Audio to stay connected with other iPhone users.

All our hotels have wireless internet access both in-room and in the lobby. Free wireless hotspots exist around Japan, but their promise is far greater than their delivery.

As to wireless internet access, the only way to be assured of wireless everywhere, other than at the hotel, is by having a mobile hotspot device known as pocket wi-fi, about the size of a very thin deck of cards. This gives you wi-fi pretty much wherever you are, including on the trains. These can be rented at the airport upon your arrival or delivered to the hotel for your arrival.  

We use RentaPhone Japan for our rental phone and mobile internet needs. Their home page is: http://rentafonejapan.com

Many Japanese speak English and you can generally communicate with those who do not by smiling, gesturing, and pointing. We promise that you will always find help and never need worry about getting lost, going hungry, or being unable to find a restroom. We do not, of course, rely on that. We will always have either a native Japanese speaker – or someone fluent from having lived in Japan – with us.

Dress is casual. Your dress throughout the trip is what you would wear to a Major League Baseball game.

We stay in modern, business class hotels, all within a ten-minute walk of subway and rail lines. All hotels have in-room bathrooms, televisions, tea service, air conditioning, hair dryers and internet access. Also included daily is a fresh yukata, a light robe-like garment, meant to be worn in place of pajamas, so you can save the packing of night clothes if you wish. Most Japanese business hotels do not have fitness centers like you would see in American hotels. Further, most hotels do not include breakfast in their daily rate.

While we do host a few dining events, the bulk of the meals are on your own.

The combination of each participant’s unique tastes and the overwhelming variety of dining options in Japan makes a fixed selection impractical.

Plus, a lot of eating is done at the ballpark!

Japan has every food you can imagine, and some you can’t. We promise that even the most finicky eater will find pleasure with the countless places to eat and the reasonable prices. We’ve never been proven wrong.

We familiarize you with each town so you can go out by yourself, or with some of the group, to eat on your own terms.

Each hotel at which we stay has laundry service, but keep in mind that Japan hotels are no different from other big city hotels – laundry is expensive.

Coin laundries are not common in the downtown metro areas where we stay.

There’s no tipping. Anywhere. Ever. You pay the price indicated. All prices in Japan already include any service charge and tax.

And that no tipping culture extends to this trip. No tipping to us.

We leave plenty of time for you to explore, poke, dig and mine Japan. We have lots of optional touring and suggested things for you to do, all for little, if any, additional cost.

We will run you ragged if you let us or you can wander off by yourself. It is up to you. The hallmark of our trip is flexibility.

The Japanese are gift-givers. To the extent that we need to present gifts on behalf of the entire group, we will take care of that.

Many guests enjoy bringing baseball trinkets such as baseball cards, pins or the like, to give to people they meet at games or along the way. This is always a hit.

When giving to children, first ask the parents for permission. The parents always oblige and the children are delighted.

Public restrooms almost never have towels, and rarely have hand dryers.

I bring a few light washcloths with me. I keep one in my pocket to dry my hands, wipe my face, and mop my brow. I use that one as a washcloth for my next shower, rotating a dry one into my pocket.

Towels and hand towels are standard in hotels. Washcloths less so.

Game entry is straightforward. You can bring in a normal sized backpack, purse, or bag with your usual baseball game gear.

The only time they get a bit concerned is when people bring in large scale photographic equipment that appears to be for commercial use.

As for outside food, that is okay. Most ballparks allow guests to take in outside beverages (yes, including beer), though some will have you empty it into a large cup they provide as you come in.

We use our baseball contacts to obtain the best possible reserved seat tickets for each game. The ballpark, day of the week, and opponent determine available seat locations.

  If you would like to see games outside of the tour schedule please visit our ticket site: JapanBallTickets.com.

We typically have at least one scorekeeper on our tours and all past JapanBall scorekeepers would agree that it’s definitely possible, but at times challenging, to keep score in Japan. Some parks are more friendly to it than others.

If you do keep score, go in with the mindset that your book might not be as perfect as it typically is.

Scorecards are rarely available at ballparks in Japan, so be sure to bring your own book or scorecards.

It is also essential to print and/or download the rosters before leaving for Japan. You can find them on our JapanBall team info site.

And More...

This trip requires a moderate amount of physical exertion.

You should be able to navigate a Major League Baseball style stadium and be ready to climb up and down usual stadium stairways…all without handrails.

I doubt we’ve ever walked more than a quarter-mile at any one time. But you’ll need sufficient stamina to keep pace with a reasonably active group of travelers, including being able to carry/roll your luggage on train transfers and when we travel to new cities. It is also required to be able to lift your luggage to the overhead bins for tours that travel to multiple cities.

During our September trip the weather can be somewhat hot and humid.

Japan is not ADA accessible. Sometimes the urban terrain is uneven with a step or drop-off that we would not expect at home, so you must be very aware of where you walk.

They also drive on the left side of the road, so if unfamiliar with that, you really must keep a watchful eye when crossing streets. Look both ways – twice!

No shots are required to enter Japan, which has a modern medical infrastructure.

If you have any questions about your ability to participate in the trip, please feel free to call or write.

All flights to Japan are non-smoking, as are the train cars we reserve and the cabs we take. Nonsmoking and smoking hotel accommodations are available according to your preference. We reserve non-smoking rooms, unless you request otherwise.

Japan is reputed to be one of the safest countries in the world and we have never experienced anything on our trips to make us think otherwise. Common sense is in order, of course.

Stories abound as to the honesty of the Japanese. One tour guest experienced this firsthand when she accidentally dropped over $200 worth of yen in a parking lot as she hurried to a lunch appointment. Three members of a Japanese construction crew working nearby saw this, rounded up the bills, and chased her down to return the cash.

We don’t mean to suggest that there is no crime in Japan, but we feel much safer in Japan than we do in the U.S. As the U.S. State Department confirms, “The general crime rate in Japan is at levels well below the U.S. national average.”

I am not aware of anyone who has suffered jet lag coming from the U.S. or Canada. Coming over seems to be a snap, other than wanting a quick nap during the first afternoon or two.

On the other hand, most tend to suffer from jet lag upon returning home. So that you might succumb to it in peace, try not to schedule anything major during your first day or two back home.

Australians do fine both ways because of the similar time zones.

Baseball personnel or those in related businesses may find some (or all) of this trip to be tax deductible.

Visitors are not expected to know the complexities of the bow. Bow as you like, but a smile and/or a handshake is just fine.

Japan is not ADA accessible and, therefore, we cannot be held responsible for denial of service by transportation carriers, hotels, restaurants or other suppliers.

We are not equipped to give individual help for walking, dining, getting on and off transportation, or other needs.

A qualified companion must accompany those travelers needing such assistance and we must talk with both the traveler and companion to be certain that the type of travel we do and the available facilities in Japan are clearly understood and accepted.

Extra Innings, Inc. owns and operates this tour.

JapanBall.com and related sites are not business entities, but simply web-marketing vehicles by which we distribute information about the tours.

We started Extra Innings, Inc., a Washington State corporation, for the purpose of owning and operating the tour.

Extra Innings, Inc. is licensed with the State of Washington as a registered seller of travel.

Your trip payments are deposited in the Extra Innings, Inc. Trust Account at Wells Fargo Bank in Everett, Washington under the terms of the state licensing board.

Extra Innings, Inc. purchases hotel, restaurant and transportation services, event tickets, and other products from independent suppliers who are not subject to our control. Therefore, we cannot be liable for any injuries, damages or losses that may occur due to any action or omission of such suppliers, their agents, employees or suppliers, or by any event over which we have no control.

By embarking upon travel you voluntarily assume the risks of such travel and we advise you to obtain insurance coverage as may be available against risks of such travel.

You acknowledge that there are many risks and uncertainties inherent in travel including, but not limited to, the hazards of various modes of transportation, forces of nature, weather, acts or omissions of foreign governments, terrorism, war or insurrection, theft, illness and damage to person or property due to the negligent acts or omissions of tour operators and other third parties.

We shall not be responsible for any injuries, damages or losses caused by social or labor unrest, mechanical or construction difficulties, criminal activities, disease or sickness, local laws, climatic conditions, or any other action, omissions or conditions outside our control.

You assume full and complete responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements at each destination on your itinerary, along with all safety and security conditions at such destinations, including travel advisories. Information about some of these items may be found at the passport and/or travel advisory sections at the website or other public source of your country’s secretary of state.

In case of a postponement of an event there shall be no refund except to the extent such may be available to us, which we will pass along to you.

Dates, schedules, program details and costs, are provided in good faith based on information available at the time of publication, but all such items are subject to change and revision.

Every effort will be made to carry out the program as planned, but alterations may occur without penalty to us.

We reserve the right, without penalty, to make changes in the itinerary whenever, in our sole judgment, conditions warrant.

We also reserve the right, without penalty, to withdraw a tour announced, to decline to accept any person as a participant in a tour, or to require any participant to withdraw from a tour at any time when such action is determined by us to be in the best interests of the health, safety or general welfare of the tour group or the individual participant, subject only to the requirement that the recoverable portion of the total amount paid that corresponds to the cost of unused services and accommodations be refunded, if any, and only to the extent that such may be refunded or otherwise available to us.

We accept no liability for the purchase of non-refundable airline tickets.

Baggage and personal effects are at all times the sole responsibility of the participant.

You acknowledge that this particular tour includes attendance at professional baseball games and exposure to risks inherent in that venue including, specifically but not exclusively, the risks of bats and balls leaving the field of play and striking you wherever you may be in the stadium, and the risks of fall or other injury as you traverse the stadium, its stairs, aisles, and other areas.

By attending one of our tours, you grant to Extra Innings, Inc. and its subsidiaries, affiliates, agents, representatives and designees the irrevocable, non-exclusive, non-transferable, royalty-free perpetual right and license to use and display your likeness, name, username, and/or social media handle in a photo, video, or other media form (collectively, “Likeness”) and any of your photos, videos, or other media that you share with Extra Innings Inc. either physically or digitally (e.g. via email, text message, or social media platforms) (collectively, “Photo”) for any and all purposes, including marketing, promotion or advertising, in any and all media channels and social platforms (now known or hereafter existing), without compensation, payment or other consideration of any kind.

Extra Innings Inc. may use, display, edit, alter, reproduce, create derivative works from, publish or distribute the Likeness and/or Photo for any lawful purpose in its sole discretion, with no obligation to your or right of inspection or approval.

Any dispute or claim arising out of or related to JapanBall Travel and Extra Innings Inc, its agents or assigns, shall be settled solely by binding arbitration in Snohomish County, Washington State, in accordance with the Commercial Arbitration Rules of the American Arbitration Association, before a single arbitrator selected in accordance with those rules. Any judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction of such matter.